How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping and payment information to complete your purchase. Once your order is confirmed, you'll receive an email with your order details.

Can I modify or cancel my order after placing it?

We process orders quickly to get your pet's goodies to you as fast as possible! If you need to modify or cancel your order, please contact us immediately at support@barkleyandco.store. We'll do our best to accommodate your request if the order hasn't been shipped yet.

Do I need to create an account to shop?

You can checkout as a guest, but creating an account allows you to track orders, save your favorite products, and speed up future purchases.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.

How much does shipping cost?

We offer standard shipping for $7 on all orders, regardless of size or weight.

How long will my order take to arrive?

Processing Time: 1-3 business days

Delivery Time: 7-13 business days after shipping

Total Time: Approximately 8-16 business days from order placement

Do you ship internationally?

Yes, we ship worldwide!

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your package's journey to your doorstep.

What if my package is lost or damaged?

If your package is lost or arrives damaged, please contact us immediately at support@barkleyandco.store with your order number and photos (if damaged). We'll work with you to resolve the issue quickly.

What is your return policy?

We want both you and your pet to be completely satisfied! If you're not happy with your purchase, please contact us within 30 days of receiving your order to initiate a return.

How do I return an item?

Contact us at support@barkleyandco.store with your order number and reason for return. We'll provide you with return instructions and a return authorization if applicable.

When will I receive my refund?

Once we receive and process your return (typically 5-10 business days after we receive the item), your refund will be issued to your original payment method. Please allow an additional 5-10 business days for the refund to appear in your account.

Can I exchange an item?

Yes! If you'd like to exchange an item for a different size, color, or product, please contact us and we'll be happy to help arrange an exchange.

Are your products safe for my pet?

Absolutely! We only carry products that meet safety standards and that we would use for our own pets. However, always supervise your pet with new toys and products, especially during initial use.

How do I choose the right size?

Each product page includes detailed size information and measurements. If you're unsure, check our size guides or contact us for personalized recommendations based on your pet's breed and weight.

Are the products suitable for puppies/kittens?

Many of our products are suitable for pets of all ages. Check individual product descriptions for age recommendations, or contact us for guidance on age-appropriate products.

Do you test products on animals?

We partner with brands that prioritize ethical practices. The products we carry are tested for quality and safety in humane ways that prioritize animal welfare.

What if my pet has allergies?

We list ingredients and materials for all our products. If your pet has specific allergies, please review product descriptions carefully or contact us for assistance in finding suitable options.